Bill and Account Collectors
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| Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
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Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty.
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These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.
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Employees in these occupations need anywhere from a few months to one year of working with experienced employees.
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- Mails form letters to customers to encourage payment of delinquent accounts.
- Notifies credit department, orders merchandise repossession or service disconnection, or turns over account to attorney if customer fails to respond.
- Receives payments and posts amount paid to customer account, using computer or paper records.
- Drives vehicle to visit customer, return merchandise to creditor, or deliver bills.
- Sorts and files correspondence and performs miscellaneous clerical duties.
- Persuades customer to pay amount due on credit account, damage claim, or nonpayable check, or negotiates extension of credit.
- Confers with customer by telephone or in person to determine reason for overdue payment and review terms of sales, service, or credit contract.
- Records information about financial status of customer and status of collection efforts.
- Traces delinquent customer to new address by inquiring at post office or questioning neighbors.
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$27,390.00/year
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$26,820.00/year
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1. Oral Expression
2. Oral Comprehension
3. Number Facility
4. Written Comprehension
5. Speech Clarity
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1. Performing for/Working With Public
2. Resolving Conflict, Negotiating With Others
3. Selling or Influencing Others
4. Communicating With Persons Outside Organization
5. Getting Information Needed to Do the Job
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1. Active Listening
2. Speaking
3. Problem Identification
4. Information Gathering
5. Persuasion
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1. Job-Required Social Interaction
2. Deal With External Customers
3. Objective or Subjective Information
4. Persuade Someone to a Course of Action
5. Frustrating Circumstances
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