Computer Support Specialists
|
|
| Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
|
|
A minimum of two to four years of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
|
|
Most of these occupations require a four-year bachelor's degree, but some do not.
|
|
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
|
|
- Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Reads technical manuals, confers with users, and conducts computer diagnostics to determine nature of problems and provide technical assistance.
- Enters commands and observes system functioning to verify correct operations and detect errors.
- Prepares evaluations of software and hardware and submits recommendations to management for review.
- Tests and monitors software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user.
- Inspects equipment and reads order sheets to prepare for delivery to users.
- Supervises and coordinates workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
- Reads trade magazines and technical manuals and attends conferences and seminars to maintain knowledge of hardware and software.
- Conducts office automation feasibility studies, including workflow analysis, space design, and cost-comparison analysis.
- Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
- Refers major hardware or software problems or defective products to vendors or technicians for service.
- Develops training materials and procedures and conducts training programs.
- Confers with staff, users, and management to determine requirements for new systems or modifications.
|
|
$41,920.00/year
|
|
$46,290.00/year
|
|
1. Written Comprehension
2. Oral Expression
3. Near Vision
4. Speech Clarity
5. Oral Comprehension
|
|
1. Interacting With Computers
2. Updating & Using Job-Relevant Knowledge
3. Getting Information Needed to Do the Job
4. Identifying Objects, Actions, and Events
5. Inspecting Equipment, Structures, Material
|
|
1. Testing
2. Troubleshooting
3. Reading Comprehension
4. Problem Identification
5. Information Organization
|
|
1. Job-Required Social Interaction
2. Degree of Automation
3. Indoors
4. Importance of Being Exact or Accurate
5. Consequence of Error
|
|
|
|
|
|
|
